Mindr – A Trusted Medical Partner in Sweden for International Insurers and Assistance Companies
14 november 2025
When a traveller or expat becomes ill abroad, a predictable and well-coordinated medical process is essential. But Sweden can be a challenging environment for insurers and assistance companies trying to support their clients. The public system is excellent for residents, yet difficult to navigate for anyone visiting the country – especially without a Swedish personal identity number.
Mindr was created to close that gap.
We are a private, doctor-led clinic based in Gothenburg, with Stockholm opening soon. Our focus is simple:
Provide your clients with fast, efficient, transparent and reliable medical care — and give you the documentation you need to make sound decisions.
All consultations are appointment-based, and we maintain same-day availability for international cases. This keeps the experience calm, predictable and discreet for everyone involved.
The Challenges Insurers Face in Sweden
International insurers tell us they often encounter the same issues:
1. Long waiting times
Emergency departments in major Swedish cities can have 8–14 hour waits for non-critical conditions — far beyond what most travellers expect.
2. Difficulty accessing primary care
Most public clinics require Swedish identification and digital logins. Travellers and expats often cannot register or even call in.
3. Limited diagnostic pathways
Blood tests, X-rays, ultrasound, CT and MRI usually require referral and have several days’ queue times in the public system.
4. Unclear documentation
Medical certificates or reports aren’t always prepared in a way that supports claims handling or auditing.
5. No single point of contact
Insurers often spend hours trying to locate an available clinic or speaking to multiple parties. These friction points increase cost, delay claim decision-making and leave the client feeling stranded.
How Mindr Helps
We understand how frustrating it can be for insurers to coordinate care from a distance. That’s why we’ve built our service around real-life needs – for both clients and insurance providers. At Mindr we regularly assist international insurance and assistance companies by offering rapid, professional and seamless medical care for their clients in Sweden. Whether it’s a sudden illness, injury or a medical certificate request, we handle it – from start to finish.
Fast access to a licensed physician
We offer same-day appointments and take the time to examine, diagnose and explain the findings clearly to the client.
On-site diagnostics
Our clinic provides:
Rapid tests
ECG
Blood tests and Health packages
We also coordinate:
X-ray
Ultrasound
CT
MRI
through trusted partner laboratories, often with accelerated availability.
Prescription support
We can prescribe medications, assist with refills and guide the client on safe use during travel.
Insurer-ready documentation
Reports are written in clear English and include:
Diagnosis
Clinical findings
Tests performed
Treatment provided
Fitness-to-travel assessment (when appropriate)
Next steps or follow-up recommendations
These are prepared immediately after the consultation.
Support without a Swedish ID number
We routinely help travellers, expats, maritime crew and business visitors who cannot access the public system.
Hotel visits
When needed, we see clients at their hotel for added comfort and discretion.
Why Assistance Companies and TPAs choose Mindr
Working with Mindr gives you:
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A single, reliable medical partner in Sweden
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A smooth, predictable process from first contact to final documentation
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Medical care that is swift, safe and clearly communicated
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Access to doctors who understand insurance procedures and reporting standards
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Coverage in Gothenburg and soon Stockholm, Sweden’s two main hubs for tourism and business travel
It’s a model built around cooperation, transparency and timely medical assessment – exactly what your client needs when far from home.
A Simple, Clear Process
1. You contact our medical liaison team
We review the situation and agree on next steps.
2. We book the appointment
Usually the same day, either at our clinic or at the client’s hotel.
3. We assess and treat the client
A doctor conducts a thorough evaluation and orders diagnostics when clinically appropriate.
4. You receive the documentation
Reports are delivered immediately so you can proceed with your claim assessment or case management.
5. Follow-up when needed
We provide additional guidance or re-evaluation if the client’s condition changes.
In Summary
Mindr is here to make medical care in Sweden accessible, clear and dependable for travellers and expats — and to support the insurers and assistance companies who look after them.
If your client needs care in Sweden, you should never have to wonder where to send them or whether they will be seen in time.
We make that part simple.
Get in Touch
For partnership enquiries or assistance with an active case, our medical liaison team is available and ready to coordinate care.
You can contact us by sending an e-mail to info@mindr.se or call us on Whatsapp http://wa.link/v1b9rx